Please send resume to: rejo@bravensinc.com
Greetings from Bravens Inc.
We are looking for IVR Tester to support world's leader in providing IT consulting and software services to the finest global organizations client.
This is 6 Months Contract position based in Chevy Chase, MD.
Role: IVR Tester
Location: Chevy Chase, MD
Duration: 6 months Contract
Skill Set : IVR Test
Detailed JD:
• IVR development/ Test & validation and Automation
• CISCO Voice platform- UCC, CVP, ICM , CTI and Agent desktop. Application development,
• QA - Automation experience in CYARA Replay and Agent Automation.
• Rich experience in CTI - softphone Automation.
• Test and validation,
• Automation skills, experience in tools - CYARA/ Hammer etc
• Automation approach for self-service IVR and agent end point using CYARA automation suite- CYARA Replay and Virtual agent
• IVR Self-Service Automation with both Speech and DTMF inputs.
• 100+ manual test case automation across all the ~12 IVRs.
• Evaluating 1500+ agent skill groups, routing paths and Agent behaviors for virtual agent automation.
• Validate ICM CTI attached data, KVPs such as policy number, policy type, customer name.
• CYARA replay and Virtual agent test scripts development.
• Developing regression test campaigns using the automated scripts.
• Regression and load test execution.
• Reports generation using CYARA replay.
If you find it interesting do send the following details with updated resume
Checkpoint | |
Full Name of the Candidate | |
Contact number | |
Email ID & Skype ID | |
Salary/Rate | |
Current Location | |
Openness to relocate OR Travel | |
Total years of experience | |
Reason for Change | |
Availability/Notice Period | |
Highest Educational qualification with Year of Passing and Institute | |
Certifications if any | |
Relevant Exp. | |
Experience in USA | |
Date of Entry in USA. | |
Passport Number (Issue & Expiry Date) Only For H1B & OPT / CPT / L2 / H4 EAD's | |
Immigration Status - If H1B- name of the employer and H1B Validity | |
DOB (DD/MM/YY) |
|
Best Time to reach for a pre-screen/Interview |
|
Thanks & Regards,
Rejo Varghese
Assistant Manager – Talent Acquisition & CRM | Bravens Inc | [An E-Verified Company] |
Direct: 703-880-4795 • Fax: 281 404 9091 •
E-Mail: rejo@bravensinc.com
Yahoo IM / Gtalk: rejobravensinc
14111 Robert Paris CT, Suite 105, Chantilly, VA 20151 •
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